Thursday, September 25, 2008


Nick from Apple

Now on the phone with Nick from Apple, Nelson's supervisor?

Nick has such a nice soothing voice, I guess that is why he gets escalated calls. Calmly he apologizes and feels my pain, verifies my contact information and promises to go see what he can do.

"Ok, Paul, I will let you go"

"Oh No", I retort. I am not letting you go until I get this resolved.


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