Wednesday, August 25, 2010

 

Dell MFP 2335dn Fuser Error

Ok, so we have this Dell MFP 2335dn which is about 2 years old. And today up comes a "Fuser Error".

So, I do the usual, google Fuser Error 2335 and it gives me a link to Dell's (cheesy) tech support site. It says open the back door (and show's a broken link to a what-I-assume-must-have-been picture of the back door). Step 2 - open the fuser door, with another broken link image) - Step 3, close the doors, power on.

Of course, this doesn't fix the problem, so now I have to actually call Dell Tech Support - ON NO!.

So I call, and while on hold for the first person, I decide to check the warranty on the printer, remembering that I had actually purchased the extended warranty on this machine because of past bad experienced with Dell MFP machines.......guess what, the warranty expired exactly 10 days ago!!! SHIT!

Ok, so of course, the first guy picks up the phone, asks me all the usual information, service tag, name, company name, email address, call back number, shoe size, date of birth, color of hair, and so on and I give it to him. He looks up the warranty and says (as I already know) "It expired" - NO SHIT SHERLOCK.

He is going to have to transfer to sales...........

Transferred........on hold another 10 minutes......sales picks up.....

once again the same questions ....service tag, name, company name, email address, call back number, shoe size, date of birth, color of hair, and so on and I give it to her.

And she says we can extend the warranty, for only $69....DO IT. I give her the information, she gets me the order number.....and it's back to hold for tech support


20 minutes later, same questions, service tag, name, company name, email address, call back number, shoe size, date of birth, color of hair, and so on and I give it to him. And tech support says the warranty is expired! On no, I say, I have the order number! I give that to him....and he puts me on hold (Why do that always ask if it is ok to put me on hold while they look something up - Of course it's not ok, but what frigging choice do I have). He comes back after 5 minute and says, ok, I can transfer you to tech support! SHIT!

Another 20 minutes, same questions, you get the idea. And the technician says "What's the problem?" "Fuser Error" I say, he says the warranty is expired, I say no, here's the order number......ok, good, "Is it ok if I put you on hold for 3-5 minutes?" "No, I say, but go ahead"

He comes back and says since it is part of the printer, we can ship out a replacement that you will have within 24-72 hours!!!!

I say, no, I paid for the 24 hour turn around, he gives me the bullshit story about how they can't control the shipper once the parts leave them.....whatever, ship it

Only took a total of 84 minutes from start to finish. Now lets see when the replacement unit gets here

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Comments:
This is so nice. Can i print plastic business cards by any laser printer?
 
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