Wednesday, August 25, 2010

 

Dell MFP 2335dn Fuser Error

Ok, so we have this Dell MFP 2335dn which is about 2 years old. And today up comes a "Fuser Error".

So, I do the usual, google Fuser Error 2335 and it gives me a link to Dell's (cheesy) tech support site. It says open the back door (and show's a broken link to a what-I-assume-must-have-been picture of the back door). Step 2 - open the fuser door, with another broken link image) - Step 3, close the doors, power on.

Of course, this doesn't fix the problem, so now I have to actually call Dell Tech Support - ON NO!.

So I call, and while on hold for the first person, I decide to check the warranty on the printer, remembering that I had actually purchased the extended warranty on this machine because of past bad experienced with Dell MFP machines.......guess what, the warranty expired exactly 10 days ago!!! SHIT!

Ok, so of course, the first guy picks up the phone, asks me all the usual information, service tag, name, company name, email address, call back number, shoe size, date of birth, color of hair, and so on and I give it to him. He looks up the warranty and says (as I already know) "It expired" - NO SHIT SHERLOCK.

He is going to have to transfer to sales...........

Transferred........on hold another 10 minutes......sales picks up.....

once again the same questions ....service tag, name, company name, email address, call back number, shoe size, date of birth, color of hair, and so on and I give it to her.

And she says we can extend the warranty, for only $69....DO IT. I give her the information, she gets me the order number.....and it's back to hold for tech support


20 minutes later, same questions, service tag, name, company name, email address, call back number, shoe size, date of birth, color of hair, and so on and I give it to him. And tech support says the warranty is expired! On no, I say, I have the order number! I give that to him....and he puts me on hold (Why do that always ask if it is ok to put me on hold while they look something up - Of course it's not ok, but what frigging choice do I have). He comes back after 5 minute and says, ok, I can transfer you to tech support! SHIT!

Another 20 minutes, same questions, you get the idea. And the technician says "What's the problem?" "Fuser Error" I say, he says the warranty is expired, I say no, here's the order number......ok, good, "Is it ok if I put you on hold for 3-5 minutes?" "No, I say, but go ahead"

He comes back and says since it is part of the printer, we can ship out a replacement that you will have within 24-72 hours!!!!

I say, no, I paid for the 24 hour turn around, he gives me the bullshit story about how they can't control the shipper once the parts leave them.....whatever, ship it

Only took a total of 84 minutes from start to finish. Now lets see when the replacement unit gets here

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Wednesday, June 17, 2009

 

Now what?

I have no clue what to do. I am so frustated. I told the tech to go help someone else and hung up on him

 

reset sync history?

Ok, we are trying to sync after we reset sync history. Of course it is not working. He asked me for my suggestion, which of course is to send me a 3GS. He said he can't

Next step is to try a restore. But if we restore and then load 3.0, aren't we going to be at the same place?

He wants to try a restore!!! I FUCKING HATE APPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

next step

ok, let's just try syncing the applications, Raymond says. So we unselect everything, click "Apply" and........"Backing up Paul's iPhone...."

"Can I put you on hold?" "What if I say "No"?" So he just asks the guy next to him for help.....

Now I hear nothing......did he mute me?

No, he's there.....let's try syncing everything but applications......I check and uncheck, click "apply" and.......

"backing up.........." SHIT!!!!!

 

Here we go again.........

So, 2 and half hours into the syncing, it was about 60% through the back up.....and low and beholf, someone calls me!!! Shit, I did not answer the phone, but I guess that stops the process anyway. And itunes reported "backing up iphone".....from scratch!! OH NO!

Guess what, time to call tech support!

On the phone now with Andrew Raymond at Apple Tech Support.....I explained what happened, he said that if I have facebook on my iphone, facebook saves every picture I have ever looked at on the phone and that is what is taking so long. BS of course

He said uninstall facebook and re-sync. BUT I CAN'T SYNC! Cause the initial back up is taking years....

"Do you mind if I put you on hold" he asks and I say yes......

2 minutes, he comes back....what USB port do you have the phone plugged in? The one on the front? I say "No, on the side, it's a MacBook"

Have you tried rebooting the phone and computer.........?

No, let's try it.....

While we are rebooting, he asks if I have played with any of the new features yet, making small talk? OF COURSE NOT, it has been backing up for the past 3 hours!!!!


Back on hold........

 

damn, this iphone backup is slow

only about 50% done with the backup............

 

still syncing

about 10% through the backup......

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